Principles to Follow When Writing Customer Service Surveys

Writing a customer survey question can be a daunting task. It would be best to know the basic principles in writing survey questions. So if you write one, you will achieve the response you want for your respondents.

There are many ways to write customer service questions. Here are some beneficial tips that you can use in writing good survey questions.

Video Source

Tip 1- Use simple words
Using simple words will help your respondents to understand your question. They can also quickly express their answers. You will also know what they want to imply.

Tip 2- Choose as few words as possible
Avoid long questions. Make your questions concise and direct to your respondents. Long questions can be tiring to read. It also has a higher chance be avoided by the respondents.

Tip 3- Use complete sentences to ask a question.
Avoid using fragment sentences. If you want to make a clear question, use complete sentences that your respondents can easily understand.

Tip 4- Use precise estimates
In the case of numbers in your surveys, it is best to give your respondents a range of options.

Tip 5- Avoid double-barrelled questions.
Using two questions at a time may confuse your respondents. Use single and comprehensive questions.

If you need help formulating your questions, you can ask a survey service provider for assistance. A survey service specialist can help you with good survey questions.

Related posts

Leave a Comment